Refund policy

KicksLab Return & Refund Policy

At KicksLab, customer satisfaction is our priority. We are committed to providing stylish, high-quality fashion and footwear at the best possible value. Please review our Return & Refund Policy below to help ensure a smooth experience for both you and our support team.

🛍️ 30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a return:

Items must be unused or only lightly tried on.
Items must be clean and in resellable condition.
Items must include the original packaging, tags, and accessories where applicable.

We do not accept returns for items showing:

Heavy wear, damage, or excessive use.
Stains, odors, signs of washing, or alterations.
Missing parts, accessories, tags, or original packaging.

⚠️ Important Note About Our Products

Some of our products may be:

Sourced from local retail stores, showroom collections, authorized distributors, and trusted warehouses across Europe and Asia.
Distributed directly through our partner manufacturers and suppliers.

Because products may be supplied from different regional retailers or warehouses, minor variations may occasionally occur, including differences in packaging, labels, wrapping, or small handling marks.

These minor variations do not affect the normal use of the product and are not considered manufacturing defects.

🔧 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please provide:

Your order number.
Clear photos or a short video showing the issue.
Photos of the product packaging, if applicable.

Once your claim has been reviewed and approved, KicksLab may offer:

A replacement item.
Or a full refund.

Damage resulting from misuse, improper handling, accidental damage, normal wear and tear, or customer modifications is not covered under this policy.

🔁 How to Request a Return

To request a return, please contact our Customer Support Team at:

📩 support@kickslabdaily.com

Please include:

Your order number.
The reason for your return.
Photos or videos of the product, if applicable.

Once your return request has been reviewed and approved, our team will provide you with the appropriate return instructions.

⚠️ Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted or refunded.

💰 Refund Process

Once your returned item has been received and inspected:

Approved refunds will be issued to the original payment method used for the purchase.
Refund processing normally takes 5–10 business days after approval.
Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Full Refund

A full refund may be issued when the returned product is:

Clean.
Unused or only tried on.
In resellable condition.
Returned with its original packaging and accessories.

Partial Refund or Store Credit

A partial refund or store credit may be offered when:

The item shows light signs of use.
Packaging is incomplete or damaged.
Certain accessories or components are missing.

These cases will be reviewed individually by our Customer Support Team.

No Refund

KicksLab reserves the right to refuse a refund for:

Heavily used or damaged products.
Products that do not meet our return requirements.
Return requests submitted outside the 30-day return window.
Products returned without prior authorization.
Products damaged due to misuse or improper handling.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless otherwise approved by our support team.
We strongly recommend using a trackable shipping service when returning your order.

⚠️ KicksLab is not responsible for return packages that are lost, delayed, or damaged while being shipped back to us.

❌ Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders may be canceled within 12 hours of purchase.
After this period, your order may enter processing and cancellation may no longer be possible.
Once an order has been shipped, it cannot be canceled.

If your order has already shipped, you may request a return after delivery according to this Return & Refund Policy.

📦 Additional Conditions

Only orders placed directly through the official KicksLab website are covered by this policy.
We are unable to process returns or refunds for products purchased from third-party sellers, marketplaces, or unauthorized retailers.
Orders marked as successfully delivered by the shipping carrier cannot automatically be refunded as lost without supporting evidence from the carrier.
Shipping delays caused by carriers, customs inspections, severe weather, public holidays, or other circumstances outside our reasonable control are not eligible for automatic refunds.
Customers are responsible for any applicable customs duties, import taxes, or local fees associated with their order.